Responsible Gaming at gn99
gn99 believes entertainment should always be fun and within your means. Our responsible gaming tools give you the control to play safely, set limits, and seek help whenever you need it.
1. Our Commitment to Responsible Gaming
At gn99, responsible gaming is not a box-ticking exercise — it is a core part of how we operate. We are committed to providing a safe, fair, and transparent environment for all players in Bangladesh. We recognise that for the vast majority of our players, gaming on gn99 is an enjoyable form of entertainment. However, we also understand that for a small number of individuals, gambling can become a problem that affects their financial wellbeing, relationships, and mental health.
gn99 provides a range of practical tools that allow you to manage your gaming activity, set financial boundaries, and take breaks when needed. We encourage every player to use these tools proactively and to reach out to our support team at any time if they have concerns about their own or someone else's gaming behaviour.
2. Responsible Gaming Tools
gn99 offers the following practical tools to help you stay in control of your gaming experience. Contact our support team to activate any of these features on your account.
3. Deposit Limits
One of the most effective ways to keep gaming within a healthy budget is to set a deposit limit on your account. gn99 allows players to set limits across three timeframes. Once a limit is in place, it takes effect immediately and cannot be increased within the same period — any increase request is subject to a 7-day cooling-off period before it becomes active. Reductions take effect immediately.
Daily Deposit Limit
Caps the total amount you can deposit within any 24-hour rolling period. Ideal if you prefer to manage your gaming budget on a day-by-day basis. Once reached, no further deposits will be accepted until the 24-hour window resets.
Weekly Deposit Limit
Restricts your total deposits over any rolling 7-day period. A good option if your income arrives weekly (e.g. weekly wages) and you want to align your gaming budget with your pay cycle.
Monthly Deposit Limit
Sets a ceiling on the total amount deposited over any rolling 30-day period. This is the broadest limit and suits players who want a high-level overview of their monthly gaming spend to ensure it stays within a comfortable portion of their monthly income.
To set or adjust your deposit limits, please contact the gn99 support team. Our team will action your request promptly and confirm the new limits by email.
4. Time-Out and Self-Exclusion
Sometimes stepping away from gaming entirely is the right choice. gn99 offers both temporary and permanent breaks from the platform to suit your circumstances.
Short Time-Out (24 hours – 6 weeks)
A time-out temporarily suspends your access to gn99 for a period of your choosing, from a minimum of 24 hours up to 6 weeks. During a time-out, you will not be able to log in, deposit, place bets, or participate in promotions. At the end of the chosen period, your account will reopen automatically unless you request a further extension.
Extended Self-Exclusion (6 months – 5 years)
If you feel that a longer break is needed, gn99 offers self-exclusion periods ranging from 6 months to 5 years. During this period, your account will be closed and you will not be able to reopen it, create a new account, or receive any marketing communications from gn99. After the self-exclusion period ends, a 24-hour reactivation cooling-off period applies before the account can be reopened.
Permanent Self-Exclusion
Players who wish to permanently close their gn99 account and never return may request a permanent self-exclusion. This action is irreversible. Once a permanent exclusion is in place, the account cannot be reopened under any circumstances. If you feel you need permanent exclusion, please contact our support team who will process your request with care and without judgment.
To activate any time-out or self-exclusion, contact the gn99 support team directly. All requests are handled confidentially and acted upon within 24 hours.
5. Recognising Problem Gambling
Gambling problems can develop gradually and may be difficult to recognise. The following signs may indicate that gambling is becoming a concern. If you answer yes to two or more of these questions, we strongly encourage you to contact our support team or take a break from the platform.
- Do you spend more time or money on gaming than you originally intended?
- Do you find yourself chasing losses by placing more bets to recover what you have lost?
- Have you borrowed money or sold possessions to fund your gaming activity?
- Does gaming interfere with your work, studies, family life, or other responsibilities?
- Do you feel restless, irritable, or anxious when you are not gaming?
- Have you tried to cut back or stop gaming but found it difficult to do so?
You are not alone, and there is no shame in seeking help. gn99's support team is available to assist you without judgment, and we can point you towards further resources if needed.
Important Notice
Gambling should never be used as a way to solve financial problems or earn income. If you are experiencing financial hardship, please seek independent financial advice. gn99 strongly advises all players never to gamble with money they cannot afford to lose.
6. Tips for Responsible Play
The following practical tips will help you keep gaming in its proper place as a form of entertainment rather than a financial strategy or emotional escape:
- Set a budget before you start playing and stick to it regardless of whether you are winning or losing. Treat it like any other entertainment expense.
- Set a time limit for each gaming session and stop when you reach it. Consider using a phone timer or the reality check feature on gn99.
- Never chase losses. Accepting a loss and stopping for the day is always the smarter choice. The longer you chase, the greater the financial and emotional cost.
- Do not game under the influence of alcohol, when you are emotionally distressed, or when you are tired. Impaired judgment leads to impulsive decisions.
- Balance gaming with other hobbies, social activities, and responsibilities. If gaming is becoming your primary activity or a substitute for real-world engagement, take a step back.
- Talk to someone you trust if you feel gaming is getting out of hand. A friend, family member, or our support team can offer perspective and help before a small problem becomes a larger one.
7. Protecting Minors
gn99 operates a strict 21-and-over policy. We employ age verification procedures during registration to prevent access by minors. Any player found to be under the age of 21 will have their account immediately suspended and any funds held will be returned after a review in accordance with our Terms & Conditions.
If you share a device or household with someone under the age of 21, we strongly recommend using device-level parental controls to restrict access to online gaming sites. If you believe a minor has opened or is using a gn99 account, please contact our support team immediately so we can investigate and take appropriate action.
8. Getting Help
If you are concerned about your own gaming behaviour or about someone close to you, please do not hesitate to contact the gn99 support team. All enquiries are handled with complete confidentiality and in a non-judgmental manner. Our team can help you activate any of the responsible gaming tools described on this page, discuss your concerns, or signpost you to further support.
gn99 Support Team
Available to help with responsible gaming tools, account concerns, and more. Email us anytime:
[email protected]Play Smarter at gn99
Curious about how gn99 works? Browse our FAQ for quick answers, or visit our About Us page to learn about our values and commitment to Bangladeshi players.
21+ Only. gn99 is strictly for adults aged 21 and above. Please play responsibly.